In-Store Purchases
Purchases made in store can be exchanged but not refunded when returned within 14 days of purchase in unused condition. If no exchange can be made on the day, a credit note will be issued for the original purchase price.
Online Purchases
Purchases made online may only be exchanged or refunded within 14 days of purchase if they are in an unused condition. Goods purchased online will come with a tamper-proof returns sticker which allows for the Goods to be tried on and examined for any faults. Returns will not be accepted if this sticker has been damaged or removed, so please examine the Goods thoroughly to ensure you are completely satisfied with the product before removing this.
Return Process
In the event that Goods are returned to you following a refused sale, packaging and insurance will be your responsibility. Local Kettle Brothers UK relinquishes all responsibility for the safe delivery of Goods in this instance. You shall send the goods back or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us.
Important Requirements:
- Use a tracked mail system and retain proof of postage
- Insure the Goods to their full value
- Pack the Goods appropriately to prevent damage during transit
Faulty Goods
You must return any Goods that are Faulty (including Paperwork, links, user manual, service papers and box as applicable) promptly and within 14 days of advising us of the relevant Faulty Good.
🇬🇧 UK Returns
We will refund your reasonably incurred return postage costs provided you comply with our reasonable return instructions and you provide us with a copy receipt.
🌍 International Returns
We will refund your return postage costs to a maximum of £12 (although this may be reviewed on a case by case basis) provided you comply with our reasonable return instructions and provide us with a copy receipt.
Service Returns
If you are sending your watch in for a service at Time Services and are based within the UK, we will return your watch to you once the work is completed by Royal Mail's Special Delivery and postage will be at your cost (£12.00 unless advised differently).
Warranty Claims
If you are based in the UK and have a valid claim against your warranty, we will provide you with a pre-paid envelope to return your watch to us and we will not make a charge for the postage and packaging costs of returning the watch to you.
Part-Exchanges
A part-exchange allowance will be agreed between us in writing, which will be used as part payment towards your purchase order. If an order is cancelled in which a part-exchange is involved, whether with us or with our Purchasing Agent, we may at our sole discretion offer either a return of your watch or payment of the part exchange allowance.
Important Notice
In the event that we discover that the watch you are selling us in part-exchange is counterfeit, lost, stolen or damaged or is not fully owned by you, we have the option to rescind the contract. If we choose to exercise this right, we will notify you by telephone and/or by e-mail as soon as possible. You must refund us all sums paid by us to you within 7 days of receipt of notice from us.
Need Assistance?
If you have any questions or comments about our Returns Policy, please don't hesitate to contact us
Email Us
info@lkbjewellers.com
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67-68 Hatton Garden
London, EC1N 8JY
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